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Unable to Access My Content

Bugs

Hi,

I am currently unable to access my older transcripts and I have a lot of them. I don't want to use my credit to redo them but do need to access the transcipts.

When I click on "View Old Content", it takes me to this link

https://v1.transcript.lol/myTranscripts

And this error is displayed :

Error loading plans

Request failed with status code 401

Please advise as I do need some of my existing content in the next week.

Thank You,

Joan

Posted by Joan Buc ·
Status: Completed1 comment

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Comments1

  • Julie Deily

    •

    Feb 7, 2025

    Hi Joan, I just tried as well (I’m a customer too) and I also got the same error status.

    I removed myTranscripts from the the URL and went to:

    https://v1.transcript.lol/ and then I clicked over on my account button on the top right and manually chose ‘My Transcripts’ from the menu and that worked. What about trying that?

    I wonder if it doesn’t detect that we are logged in if we go directly to that URL. Just a thought!